Client FAQs
Find quick answers to common questions about our virtual assistant services
General Company Overview
Fortress Virtual Staffing Service is a global virtual assistant agency headquartered in Fairfax,
Virginia, providing professional, vetted remote support to businesses in the U.S. and abroad.
Our motto, “Excellence Enhanced,” reflects our standard of delivering exceptional service and
performance-driven results.
We support a wide range of industries including healthcare, legal, real estate, finance,
e-commerce, education, technology, wellness, and executive administration.
Our assistants are located globally—with a strong presence in the Philippines, Nigeria, and the
U.S.—offering round-the-clock coverage tailored to your business hours.
We combine military-grade leadership principles, corporate HR best practices, and
mental health awareness to ensure our team delivers disciplined, emotionally intelligent, and
reliable support.
Each department is led by experienced managers who monitor performance metrics, client
satisfaction, and deliverables through weekly audits and direct client feedback loops.
Services & Capabilities
We offer administrative, executive, customer service, HR, marketing, social media
management, bookkeeping, data entry, appointment scheduling, content creation, and project
management services.
Yes. Fortress can build dedicated teams—such as administrative support, marketing teams, or
HR back-office units—customized to your organization’s needs
Yes. We have specialists in real estate CRM management, medical billing, digital marketing,
bookkeeping, and executive-level administrative support.
Absolutely. Every VA completes Fortress onboarding, compliance training, data security
orientation, and skills-based assessments before being assigned to a client.
Yes. All VAs sign Non-Disclosure Agreements (NDAs) and undergo background checks. Data
protection and confidentiality are top priorities in our operations.
Client Onboarding & Support
- Schedule a consultation
- Define your business needs
- Review recommended candidates
- Approve your selected VA
- Begin onboarding within 48–72 hours
We use your preferred tools—such as Slack, Zoom, Microsoft Teams, or email—and provide a
project tracking dashboard to monitor daily deliverables.
We offer a performance replacement guarantee. If expectations aren’t met, Fortress will
provide a new VA within 3–5 business days.
Fortress uses activity tracking tools that monitor active hours, productivity levels, and task logs
to maintain transparency and reliability
Yes. We offer a 7-day satisfaction period to ensure our services align with your needs before
committing long-term.
Boost Your Productivity with Fortress Virtual Assistants
Stop juggling tasks and focus on growing your business. Our pre-vetted virtual assistants are ready to handle your workload efficiently.
Pricing & Contract Terms
We offer hourly, weekly, and monthly packages, as well as dedicated full-time staffing
options depending on your required hours and expertise level.
No setup fee for standard contracts. Specialized corporate integrations may include a minimal
administrative fee, which will be disclosed upfront.
Payments are securely processed via ACH, Stripe, or PayPal. Monthly invoices include a
detailed breakdown of hours and services rendered.
Yes. Clients may pause or terminate with a 14-day written notice, allowing for proper transition
of tasks and documentation.
Yes. Clients who sign six-month or annual agreements receive discounted rates and priority
service placement.
Data Security & Compliance
We follow HIPAA, GDPR, and U.S. privacy standards, using secure cloud platforms and
encrypted communication channels for all client data exchange.
Yes, all VAs supporting medical, wellness, or HR functions complete HIPAA certification prior to
assignment.
We have a 24-hour incident response plan and will notify clients immediately while mitigating
the issue with IT and compliance oversight.
Each VA undergoes a multi-step vetting process, including education verification,
employment history, criminal background checks, and skills testing.
Yes. Every VA signs a legally binding NDA as part of the onboarding process.
Performance & Growth
Performance is tracked using KPIs such as response time, accuracy, communication quality,
and client feedback. Monthly performance reviews are conducted.
Yes. Fortress provides continuous education in communication, task management, leadership,
and client engagement.
Definitely. We provide scalable staffing models—from one VA to full departments—helping you
expand operations efficiently without traditional hiring costs.
Yes. Each client is assigned an Account Success Manager who ensures satisfaction, tracks
metrics, and resolves any concerns promptly.
We align VA schedules to your preferred work hours—daytime, nighttime, or hybrid shifts—to
guarantee real-time collaboration.
Global Operations & Ethics
Fortress is led by CEO Anthony Jay Courtney, a retired U.S. Army Captain with over 30 years
of leadership experience, and President Jeremay Villiflor, an operations strategist based in
the Philippines.
We embrace multicultural collaboration and equal opportunity hiring practices, empowering staff
across multiple countries and backgrounds.
Yes. Fortress is a veteran- and minority-owned organization that actively collaborates with
local and federal veteran programs.
Fortress operates 24/7, allowing for flexible coverage across global time zones.
Schedule a free consultation through fortressvss@gmail.com or call (571) 786-1460 to discuss
your staffing needs and get matched with your ideal VA.
Get in Touch with Our Expert Team
Have questions? We’d love to hear from you. Send us a message and we’ll respond as soon as possible.